Every Shortsology product is made to order through our global production network. Once you place an order, your product is printed specifically for you and sent directly from the production location selected for your delivery address.

Because products are made to order, we do not keep large quantities of finished merchandise in inventory.

Please review the size guide on the product page before ordering. Measurements and fits may vary between products, so do not assume the same size will fit identically across every item.

If you are between sizes or prefer a looser fit, compare the listed garment measurements with a similar item you already own.

Orders move into production quickly. Contact us immediately if you need to change or cancel an order.

Once production has begun, we cannot guarantee that the order can be changed or canceled. Please double-check your products, sizes, colors and shipping address before completing checkout.

Contact us immediately if the address on your order is incorrect. We will try to update it before production or shipping begins, but changes cannot be guaranteed.

Customers are responsible for entering a complete and accurate delivery address. If an order must be reproduced or reshipped because an incorrect or incomplete address was entered during checkout, additional charges may apply.

Every Shortsology item is made specifically for your order. For that reason, we do not accept returns or exchanges because of an incorrect size or color selection, a change of mind, or buyer’s remorse.

Please review the product description and size guide carefully before ordering.

We will correct qualifying damaged, defective, poor-quality or incorrect products when the issue is reported within 30 days of delivery. This policy does not limit any rights provided by applicable consumer law.

Contact us within 30 days of receiving your order. Include:

• Your order number.
• A description of the problem.
• Clear photographs showing the entire product.
• Close-up photographs showing the damage, defect or incorrect item.
• A photograph of the packaging and shipping label, if relevant.

We will review the information and work with our production partner to determine the appropriate resolution.

When an approved production defect, damage or fulfillment error is confirmed, our first remedy will normally be a complimentary replacement.

If a replacement is not available or is not practical, we may issue a refund for the affected product. Shipping charges and unrelated products in the same order are not automatically refundable.

Usually, no. Our production partner does not normally accept physical returns for made-to-order products.

However, please do not discard the item or packaging until we have reviewed your claim. We may need additional photographs or information before approving a replacement or refund.

Qualifying issues may include:

• An item damaged during production or delivery.
• A significant printing or embroidery defect.
• The wrong product, size or color being delivered.
• Missing items or an incorrect quantity.
• A product that is materially different from what was ordered.

Normal garment variations, minor print-placement differences and slight color differences between a screen and a finished product are not necessarily defects.

Screens display colors differently, and physical printing can produce slight variations in color, placement and appearance. Minor differences that fall within normal production tolerances are not considered defects.

If you believe the difference is substantial or the product was printed incorrectly, send us photographs so we can review it.

We ship to the United States, the Philippines, Thailand, and Indonesia. Available destinations and shipping methods will be shown during checkout.

Some products, sizes, colors or delivery services may not be available in every country. If we cannot fulfill an item for your destination, we will contact you.

Estimated delivery dates are not currently displayed at checkout.

Delivery estimates depend on the product, destination, production capacity and selected shipping method. Holidays, customs processing, severe weather and carrier delays may affect delivery.

For CAA-03 jerseys, production usually takes less than one week after the design is approved and sent to the printer. Larger orders require a separate production estimate from the supplier. For CAA-03 jerseys, the supplier estimates approximately 2–3 weeks from printing to delivery. This estimate applies to CAA-03 jerseys, not Gelato products. Estimated arrival dates are not guaranteed.

When tracking is available, you will receive a shipping confirmation email containing a tracking link after your order ships.

Tracking information may take some time to update after the carrier receives the package. If you have not received a shipping email, check your spam or promotions folder before contacting us.

Products in the same order may be produced at different facilities. As a result, items can ship separately and arrive on different days.

You will receive available tracking information for each shipment. You will not be charged additional shipping because your order was divided into multiple packages after purchase.

We try to produce orders close to their delivery destination whenever possible. However, some orders may cross international borders.

Customs duties, import taxes, handling fees or other local charges may be imposed by the destination country. Unless checkout specifically states that these charges have been collected, the recipient is responsible for paying them. Shortsology does not control these charges or determine their amount.

First, check the tracking information and verify that the shipping address in your confirmation email is correct. You may also need to contact the carrier or local delivery office.

If the package remains undelivered after the estimated delivery date, contact us. Lost-in-transit claims must be submitted no later than 30 days after the estimated delivery date. Approved lost-order claims are normally resolved with a replacement.

Check around the delivery location and ask other household members, neighbors, building management or the local carrier whether they accepted the package.

If it still cannot be located, contact us with your order number and tracking information. A replacement or refund is not automatically guaranteed when carrier tracking confirms delivery, but we will review the circumstances and help where reasonably possible.

Packages may be returned because of:

• An incorrect or incomplete address.
• Failure to collect the package.
• Rejection by the recipient.
• Delivery restrictions at the address.

Contact us if tracking shows that your order is being returned. Because our production partners generally do not maintain returned merchandise for resale, the original product may not be recoverable.

If the return resulted from an incorrect address, refusal or failure to collect the package, the customer may be responsible for the cost of producing and shipping a replacement.

If your product arrives damaged, defective, has a production-quality problem, or you receive an incorrect product due to a production or fulfillment error, contact us within 30 days of receiving your order.

Email: info@shortsology.com

Please include your order number, a description of the problem, 1 to 2 clear photographs showing the defect, damage, or incorrect product, and clear photographs of the original packaging, shipping label, and packaging materials when relevant.

Please keep the product and its original packaging until your claim has been resolved.

Submission of a claim does not automatically guarantee approval. Claims are reviewed based on the circumstances of the order, the evidence provided, applicable fulfillment-provider requirements, and your rights under applicable law.

If the claim is validated, Shortsology will generally arrange a replacement at no additional cost. Where a replacement is not reasonably available or another remedy is appropriate, Shortsology may issue a refund or provide another remedy as required by applicable law.

Available currencies are shown through the store’s country and currency selector. The currency available at checkout may depend on your location and selected payment method.

Your bank or card provider may charge a foreign transaction or currency-conversion fee. These charges are controlled by your financial institution, not Shortsology.

Available payment methods will appear during checkout and may vary by country.

Unless a promotion specifically states otherwise, only one discount code may be used per order. Discount codes cannot be applied after an order has been placed and cannot be exchanged for cash.

Follow the care instructions printed on the garment label and any instructions provided on the product page.

For most printed apparel:

• Wash with similar colors.
• Turn the garment inside out before washing.
• Use cold or warm water and a gentle cycle.
• Avoid bleach.
• Do not iron directly over printed or embroidered areas.
• Tumble dry on low or air dry when possible.

Product-specific instructions take priority over these general recommendations.

Contact us at info@shortsology.com and include your order number when asking about an existing order.

We aim to respond within two business days. Sending multiple messages about the same issue may delay the response.