Last Updated: September 17, 2026
Shortsology LLC ("Shortsology," "we," "us," or "our") operates shortsology.com and the Shortsology online store, including the information, content, features, products, and services offered through our website (collectively, the "Services").
Shortsology LLC is a Colorado limited liability company. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer and sell our products.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, create a customer account, make a purchase, communicate with us, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal information" means information that identifies you, relates to you, describes you, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it cannot reasonably be associated with an individual.
Depending on how you interact with Shortsology and where you live, we may collect or process the following categories of personal information:
Contact Information
This may include your:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
This may include:
- Products you view or purchase
- Shopping cart information
- Order history
- Transaction information
- Returns, refunds, replacements, or cancellations
- Shipping and delivery information
- Payment status and confirmation
Payment Information
Payments are processed through Shopify and applicable payment providers. Payment information necessary to complete a transaction may be collected and processed by those providers.
Shortsology does not independently store your complete payment card information unless specifically stated otherwise.
Customer Account Information
If you create a customer account, we may process information associated with that account, including your name, email address, contact information, order history, account preferences, and settings.
Communications
We collect information you provide when you contact Shortsology, including customer service inquiries, complaints, product questions, return or replacement requests, and other communications.
Device and Technical Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Device identifiers
- Cookie and similar technology identifiers
Website and Usage Information
We may collect information about how you interact with the Services, including:
- Pages and products viewed
- Links clicked
- Shopping activity
- Cart activity
- Referring websites
- Approximate location derived from an IP address
- Date and time of visits
- Interactions with advertisements or marketing
How We Collect Personal Information
We may collect personal information:
Directly from you, such as when you create an account, make a purchase, subscribe to marketing communications, contact us, or otherwise provide information to us.
Automatically, including through cookies, pixels, browser technologies, server logs, and similar technologies when you visit or interact with the Services.
From service providers, including Shopify, payment processors, fulfillment providers, shipping and logistics providers, analytics providers, customer service providers, and other companies that help us operate Shortsology.
From advertising, marketing, and other business partners, where permitted by applicable law.
How We Use Personal Information
We may use personal information for the following purposes.
Providing and Fulfilling Our Services
We use personal information to:
- Process and manage orders
- Process payments
- Produce and fulfill products
- Arrange shipping and delivery
- Provide order and shipping updates
- Maintain customer accounts
- Process refunds, replacements, or other remedies
- Respond to customer inquiries
- Provide customer support
- Remember customer preferences
- Improve the shopping experience
Production and Fulfillment
Shortsology uses Gelato and its network of production, fulfillment, and logistics providers to produce and deliver certain products purchased through our store.
When necessary to fulfill an order, we may provide Gelato and applicable production, fulfillment, and shipping providers with information such as your name, shipping address, telephone number, email address, product information, and order details.
These providers may process this information in countries other than the country where you live when necessary to manufacture, fulfill, or deliver your order.
Marketing and Advertising
We may use personal information to advertise and promote Shortsology products and Services, including through online and social media advertising.
If you subscribe to our marketing emails, we may use your email address and related information to send product announcements, promotions, offers, and other marketing communications where permitted by applicable law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or responses to customer service inquiries.
We may also use information about your interactions with our website for advertising, measurement, personalization, or retargeting where permitted by applicable law and subject to applicable consent and opt-out requirements.
Security and Fraud Prevention
We may process personal information to:
- Protect customer accounts
- Detect and prevent fraudulent transactions
- Investigate suspicious activity
- Protect our website and systems
- Prevent misuse of the Services
- Protect Shortsology, our customers, service providers, and others
Communications and Customer Service
We use personal information to communicate with you, respond to questions or complaints, provide customer service, resolve problems, and maintain our relationship with you.
Legal and Regulatory Purposes
We may process personal information when necessary to:
- Comply with applicable laws and regulations
- Maintain required business, accounting, and transaction records
- Respond to lawful requests from courts, regulators, law enforcement, or government authorities
- Establish, exercise, or defend legal claims
- Enforce our Terms of Service and other policies
- Investigate potential violations of our policies or applicable law
Legal Bases for Processing
Where applicable privacy law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
Performance of a contract. We process information necessary to accept payment, fulfill orders, deliver products, maintain customer accounts, and otherwise perform our obligations to you.
Legitimate interests.
We may process information when reasonably necessary to operate and improve our business, provide customer service, prevent fraud, maintain security, understand how our Services are used, and protect our legitimate business interests, provided those interests are not overridden by your applicable rights.
Consent.
We rely on consent where required, including for certain marketing communications, cookies, advertising technologies, or other processing activities. Where processing is based on consent, you may withdraw that consent as permitted by applicable law.
Legal obligations.
We may process information when necessary to comply with tax, accounting, consumer protection, regulatory, legal, or other obligations.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate Shortsology and provide the Services.
Recipients may include:
Shopify
Our store is hosted and powered by Shopify. Shopify processes information about your access to and use of our store to provide and improve its ecommerce services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your country.
Shopify may also process information in connection with enhanced services, fraud prevention, analytics, personalization, and other features that Shortsology enables.
You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Gelato and Fulfillment Providers
We use Gelato to assist with production and fulfillment.
Gelato and applicable production, fulfillment, shipping, and logistics providers may receive personal information necessary to manufacture and deliver your order.
Payment Providers
Payment processors and financial service providers may process payment and transaction information necessary to complete purchases, issue refunds, prevent fraud, and provide related financial services.
Shipping and Logistics Providers
We may disclose your name, address, telephone number, email address, and relevant order information to shipping carriers, postal services, customs authorities, logistics companies, and other providers where necessary to deliver your order.
Technology and Business Service Providers
We may use third-party companies to provide services such as:
- Website hosting
- Data analytics
- Cloud storage
- Customer support
- Email communications
- Product reviews
- Fraud prevention
- Security
- Advertising and marketing
- Business administration
These providers may process personal information as necessary to perform services for Shortsology.
Advertising and Marketing Partners
Where permitted by applicable law, we may disclose or make certain information available to advertising, analytics, and marketing partners for purposes such as advertising, attribution, measurement, personalization, and targeted advertising.
Depending on where you live, you may have the right to opt out of certain sharing, sales, or processing for targeted advertising.
Legal and Business Purposes
We may disclose personal information when reasonably necessary:
- To comply with applicable law
- To respond to subpoenas, court orders, warrants, or lawful government requests
- To enforce our agreements or policies
- To prevent fraud or illegal activity
- To protect the rights, property, or safety of Shortsology, our customers, or others
- In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction
Cookies and Similar Technologies
Shortsology, Shopify, and certain service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, provide functionality, and support advertising and marketing.
Depending on where you live, we may request your consent before using certain non-essential cookies or similar technologies.
Where available, you may manage your privacy or cookie preferences through the privacy controls provided on our website.
Certain browser or device settings may also allow you to control cookies or send recognized privacy preference signals.
Disabling certain cookies may affect the functionality of the Services.
Targeted Advertising and Data Sharing Choices
Depending on where you live, applicable law may give you the right to opt out of:
- The sale of personal information
- Sharing of personal information for cross-context behavioral advertising
- Processing of personal information for targeted advertising
Where applicable, you may exercise these rights through the Data Sharing Opt-Out link available on our website.
Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control.
Relationship With Shopify
Shopify provides the technology that powers the Shortsology online store.
Information you submit through the Services may be transmitted to Shopify and other third parties located in countries other than where you reside.
Shopify may process information collected through your interactions with Shortsology and other Shopify merchants to provide certain enhanced services where those services are enabled and permitted.
In circumstances where Shopify independently determines the purposes and means of its processing, Shopify is responsible for that processing.
For additional information about Shopify's processing practices and applicable privacy rights, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Services
Our website may contain links to websites, social media platforms, or other services operated by third parties.
Shortsology does not control the privacy, security, or data practices of independent third-party websites.
If you follow a link to another website or service, we recommend reviewing that provider's privacy policy before providing personal information.
International Customers and Cross-Border Transfers
Shortsology is based in the United States and sells products internationally.
Because we use international ecommerce, technology, payment, production, fulfillment, and logistics providers, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.
For example, information necessary to fulfill an order may be transmitted to Shopify, Gelato, applicable production facilities, payment providers, shipping companies, logistics providers, or other service providers located in different countries.
Privacy and data protection laws may differ between countries.
Where applicable law requires safeguards for international transfers of personal information, we will rely on legally recognized safeguards or transfer mechanisms as appropriate.
For transfers of personal information from the European Economic Area, United Kingdom, or other jurisdictions requiring specific transfer safeguards, applicable mechanisms may include adequacy decisions, Standard Contractual Clauses approved by the European Commission, the UK International Data Transfer Addendum or other legally recognized mechanisms.
Your Privacy Rights
Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:
- Access or Know: Request information about personal information we maintain or process about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of certain personal information.
- Portability: Request a copy of certain personal information in a portable format.
- Withdraw Consent: Withdraw consent where processing is based on your consent.
- Object or Restrict Processing: Object to or request restriction of certain processing where applicable.
- Opt Out of Targeted Advertising: Opt out of certain processing for targeted advertising.
- Opt Out of Sale or Sharing: Where applicable, request that personal information not be sold or shared as those terms are defined under applicable privacy laws.
- Appeal: Appeal certain decisions we make concerning your privacy request where applicable law provides that right.
- Complain to a Regulator: Lodge a complaint with an applicable privacy or data protection authority where that right is available.
These rights are not absolute and may apply differently depending on your jurisdiction and the circumstances.
We may need to verify your identity before fulfilling certain requests.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require appropriate evidence of that authorization and may need to verify your identity directly.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Privacy Rights for International Customers
Customers located outside the United States may have additional rights under the privacy and data protection laws applicable where they live.
This may include customers in the European Economic Area, United Kingdom, Indonesia, Malaysia, the Philippines, Thailand, and other jurisdictions in which Shortsology offers its products.
Where applicable law grants you rights beyond those described in this Privacy Policy, Shortsology will honor those rights as required by law.
If you believe your privacy rights have been violated, you may contact us using the information below. Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.
Children's Privacy
The Services are intended for a general audience and are not directed to children for purposes prohibited by applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you are a parent or legal guardian and believe that a child has provided personal information to Shortsology in circumstances prohibited by applicable law, please contact us. Where appropriate and legally required, we will take reasonable steps to delete the information.
We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising where prohibited by applicable law.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
Please do not send sensitive or confidential information to us through unsecured communication channels.
If you maintain a customer account, you are responsible for maintaining appropriate security over access to your email account and devices used to access the Services.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may depend on factors such as:
- Whether you maintain a customer account
- Whether information is needed to fulfill an order
- Customer service requirements
- Returns, refunds, replacements, or disputes
- Fraud prevention and security
- Tax and accounting obligations
- Legal and regulatory requirements
- Enforcement of agreements
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Marketing Preferences
If you subscribe to Shortsology marketing emails, you may unsubscribe at any time by selecting the unsubscribe link included in the email.
Even if you unsubscribe from marketing, we may continue sending communications necessary to administer your account, fulfill orders, provide shipping information, respond to requests, or otherwise provide the Services.
Complaints
If you have a concern or complaint about how Shortsology handles your personal information, please contact us at info@shortsology.com.
We will review privacy complaints and respond in accordance with applicable law.
Depending on where you live, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to the appropriate privacy, consumer protection, or data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, technology, service providers, business practices, or applicable legal and regulatory requirements.
When we update this Privacy Policy, we will post the revised version on our website and update the "Last Updated" date.
Where required by applicable law, we will provide additional notice regarding material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:
Shortsology LLC Colorado, United States
Email: info@shortsology.com
Telephone: 720-824-6444
Business Address: 1500 N Grant Street #5702, Denver, CO 80203 USA
For privacy requests, please include enough information for us to understand and appropriately respond to your request.