Refund & Return Policy

At Shortsology, our products are made to order specifically for each customer. Because we use a print-on-demand production model, we generally do not accept returns or provide refunds for change of mind, incorrect size or color selection, or other buyer's-remorse reasons.

This policy does not limit any rights or remedies you may have under applicable consumer protection law.

Made-to-Order Products

Shortsology products are produced after your order is placed rather than held as pre-manufactured inventory.

For this reason, we do not generally accept returns, exchanges, or refunds when:

You change your mind after purchasing;
You no longer want the product;
You ordered the wrong size;
You selected the wrong color;
You entered incorrect order information; or
The product otherwise arrived as ordered and is not defective or incorrect.

Please review product descriptions, sizing information, colors, quantities, and shipping information carefully before submitting your order.

This policy does not affect mandatory cancellation, withdrawal, warranty, conformity, or other consumer rights that may apply where you live.

Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, has a production-quality problem, or you receive an incorrect product due to a production or fulfillment error, contact us within 30 days of receiving your order.

Email:info@shortsology.com

Please include:

Your order number;
A description of the problem;
1 to 2 clear photographs showing the defect, damage, or incorrect product;
Clear photographs of the original packaging, shipping label, and packaging materials when relevant; and
Any other information reasonably necessary for us to investigate the issue.

Please keep the product and its original packaging until your claim has been resolved. Do not discard the packaging while your claim is being reviewed because photographs of the packaging may be required to investigate damage or fulfillment issues.

Shortsology will review the information you provide and, where appropriate, submit the production or fulfillment claim to our print-on-demand fulfillment provider, Gelato.

Submission of a claim does not automatically guarantee approval. Claims are reviewed based on the circumstances of the order, the evidence provided, applicable fulfillment-provider requirements, and your rights under applicable law.

If the claim is validated, Shortsology will generally arrange a replacement at no additional cost.

Where a replacement is not reasonably available or another remedy is appropriate, Shortsology may issue a refund or provide another remedy as required by applicable law.

You Do Not Normally Need to Return a Defective Product

Do not mail a damaged, defective, or incorrect product to Shortsology or Gelato unless we specifically instruct you to do so.

Our print-on-demand fulfillment provider generally does not accept physical product returns and does not provide a standard return address.

Photographic evidence will normally be used to evaluate a damaged, defective, or incorrect-product claim.

If Shortsology specifically requires you to return a product because of a verified defect, damage, or fulfillment error, Shortsology will provide return instructions and cover reasonable return shipping costs.

Products sent to an address without prior authorization may not be accepted.

Wrong Item Received

If Shortsology's fulfillment process results in you receiving a product that differs from what you ordered, such as the wrong product, design, size, or color, contact us within 30 days of delivery.

Please provide your order number and clear photographs of the product received and its packaging.

If the fulfillment error is verified, Shortsology will arrange an appropriate remedy, which will generally be a replacement at no additional cost or, where appropriate, a refund.

This does not apply when the product received correctly matches the size, color, design, or other options selected by the customer when placing the order.

Lost Packages

If your package appears to have been lost in transit, contact info@shortsology.com as soon as possible and no later than 30 days after the estimated delivery date.

Before a shipment can be treated as lost, we may ask you to:

Confirm that the shipping address supplied with your order was correct;
Check the tracking information;
Contact the local postal service or shipping carrier;
Check with household members, neighbors, reception desks, or other appropriate delivery locations; and
Allow a reasonable period after the estimated delivery date for delayed shipments to arrive.

We may also need to confirm the shipment's status with the carrier or fulfillment provider.

If the shipment is confirmed or reasonably determined to be lost in transit, Shortsology may provide a replacement or refund as appropriate and subject to applicable law.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, contact the shipping carrier and check your delivery location, household members, neighbors, reception area, mailroom, or other appropriate locations.

A carrier's "delivered" status does not automatically establish eligibility for a replacement or refund. We will review the circumstances and any available tracking or carrier information.

Nothing in this section limits rights you may have under applicable consumer protection law.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, contact info@shortsology.com immediately.

Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

If an order cannot be delivered or is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for the costs associated with producing and shipping a replacement order.

If the delivery problem resulted from an error by Shortsology, our fulfillment provider, or the shipping carrier rather than information supplied by the customer, we will review the circumstances and provide an appropriate remedy.

Unclaimed or Refused Packages

Customers are responsible for monitoring available tracking information and making reasonable arrangements to receive or collect their shipments.

If a package is returned or otherwise becomes undeliverable because it was refused, not collected, or otherwise not accepted by the customer, additional production or shipping charges may apply if the customer requests another shipment.

We will evaluate situations involving carrier or fulfillment errors separately.

Exchanges

We do not offer general exchanges for correctly produced products.

Because products are made to order, ordering an incorrect size or color does not qualify for a free exchange.

Please review the applicable sizing information and product options before completing your purchase.

If you received the wrong size or color because of a Shortsology production or fulfillment error, contact us under the Damaged, Defective or Incorrect Products section above.

Sale and Discounted Items

Sale, promotional, and discounted products are subject to the same rules as other Shortsology products.

A discounted price does not eliminate your ability to report a legitimate damaged, defective, incorrect, or fulfillment-related product issue.

However, sale or promotional status does not create a right to return an otherwise correctly produced product because of change of mind, incorrect customer-selected size or color, or another buyer's-remorse reason, except where applicable law provides otherwise.

European Union 14-Day Right of Withdrawal

If you are a consumer in the European Union and the applicable EU right of withdrawal applies to your purchase, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

This statutory right is separate from Shortsology's general made-to-order return policy.

To exercise an applicable right of withdrawal, contact:info@shortsology.com

within the applicable withdrawal period and clearly state that you wish to withdraw from the purchase.

Where the statutory right of withdrawal applies, the product generally must be returned in accordance with applicable EU requirements. Unless applicable law requires otherwise or Shortsology agrees to pay the return cost, the customer is responsible for the direct cost of returning a product when exercising the 14-day change-of-mind withdrawal right.

We will provide applicable return instructions after receiving your withdrawal request.

Where required by applicable law, refunds following a valid withdrawal will include amounts required to be reimbursed under applicable consumer law.

The EU right of withdrawal contains statutory exceptions for certain categories of goods. Shortsology will apply an exception only where it legally applies to the particular product and transaction.

Nothing in this section limits separate rights relating to defective, damaged, incorrect, or non-conforming goods.

European Union Defective or Non-Conforming Products

The EU 14-day withdrawal right is different from your legal rights when a product is defective, damaged, incorrect, or does not conform to the contract.

Where EU consumer law applies, applicable statutory guarantees and remedies remain available regardless of Shortsology's general no-buyer's-remorse policy.

Shortsology will provide remedies required under applicable consumer law for qualifying defective or non-conforming products.

Other Mandatory Consumer Rights

Customers in countries outside the United States may have additional statutory rights concerning defective goods, delivery, refunds, cancellation, warranties, or product conformity.

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive a consumer right or remedy that cannot legally be excluded, restricted, or waived.

If applicable consumer law provides you with greater rights than this policy, the applicable mandatory consumer law will control to the extent required.

Refunds

When Shortsology approves a refund, the refund will generally be issued to the original payment method.

Please allow up to 10 business days after the refund is issued for it to appear, although processing times vary depending on your bank, card issuer, payment provider, and country.

If more than 15 business days have passed after Shortsology confirms that your refund was issued and you have not received it, contact:info@shortsology.com